Terms of Service

Last updated: 5 March 2026

1. Introduction

These terms govern your use of the SearchIntel website (searchintel.tech) and any services or products we provide. By using our website or purchasing our services, you agree to these terms.

SearchIntel is operated by PB Holding Ltd, a company registered in England. If you have any questions, contact us at paul@searchintel.tech.

2. Use of This Website

You may use this website for lawful purposes only. You must not:

  • Use the site in any way that breaches applicable laws or regulations
  • Attempt to gain unauthorised access to any part of the site, server, or database
  • Use automated tools to scrape, copy, or reproduce content from this website without our written permission
  • Misrepresent your identity or provide false information when using our tools or services

Our free tools, including the AI visibility checker at /check/ and the taster call pipeline at /call/, are provided as-is. We may modify, suspend, or withdraw these tools at any time without notice.

3. Intellectual Property

All content on this website — including text, graphics, reports, tools, and software — is owned by SearchIntel or its licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or create derivative works from our content without our written consent. This includes AI Visibility Reports, research publications, blog posts, and any output from our tools.

When you purchase a report, you receive a licence to use that report internally within your organisation. You may not resell, redistribute, or publicly share the report without our permission.

4. Services and Products

We offer the following types of services:

  • AI Visibility Reports — one-off digital reports delivered by email as a PDF
  • Consulting services — including diagnostics, advisory retainers, optimisation projects, and category domination programmes

All consulting engagements are subject to a separate statement of work or proposal agreed between both parties before work begins.

5. Payments and Refunds

Payments for reports and services are processed securely via Stripe. All prices are displayed in GBP or USD as indicated at the point of purchase.

Digital reports: Because reports are delivered digitally via email immediately after purchase, we do not offer refunds once a report has been delivered. If you experience a technical issue receiving your report, contact us and we will resolve it.

Consulting services: We stand behind the quality of our work. If you are not satisfied with a consulting engagement, raise it with us within 14 days of the deliverable being provided and we will work with you to make it right. Refunds for consulting services are handled on a case-by-case basis.

Recurring retainers: Retainer agreements can be cancelled with 30 days’ written notice unless otherwise stated in your statement of work. Fees for the current billing period are non-refundable.

6. Limitation of Liability

Our reports and recommendations are based on data gathered from third-party AI platforms at a point in time. AI search results change frequently, and we cannot guarantee specific visibility outcomes or rankings.

To the fullest extent permitted by law:

  • SearchIntel shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website, tools, reports, or services
  • Our total liability for any claim related to our services shall not exceed the amount you paid us in the 12 months preceding the claim
  • We provide our free tools and website content without any warranty, express or implied

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

7. Privacy

We collect and process personal data in accordance with our Privacy Policy. By using our website and services, you consent to such processing.

8. Changes to These Terms

We may update these terms from time to time. When we do, we will update the date at the top of this page. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

For material changes that affect existing customers, we will make reasonable efforts to notify you by email.

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact

If you have any questions about these terms, contact us at:

Email: paul@searchintel.tech

Website: searchintel.tech